A very unfortunate annex to my coffee admiration.
The Charbucks on campus here opens at 7 am. Its a few blocks away, its getting ever so fridged out, but I needed a cup of coffee. I arrived at 5 till 7. I browsed the paper till 7, when I anticipated the gate going up and I could taste my coffee already (unfortunately this is the closest option this early in the morning, an essay on Charbucks is probably necessary). The line behind me quickly accumulated, some stayed, some huffed, gave up and walked away. We stood and watched as the 7 employees behind the counter laughed, meandered and otherwise pretended to be doing something of value. 20 minutes after the "store hours" sign reports the establishment to be open, they, what seemed begrudgingly, lifted the gate and allowed us to enter. I asked for my Venti Misto (the only drink I can generally tollerate there), fully expecting to be apologized to and offered my drink free, but no such luck. I wished very much I had some remarkable thing to say to them that might encourage them to embrace the ever-dying customer service, but I do believe that no words would have been sufficient.
Rest in Peace, Customer Service, its every man for himself.
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